Legal
Refund Policy.
When you can request a refund, when you cannot, and how the request is handled. Same policy for initial purchases and renewals.
1. The refund window
Every course purchase is covered by a 14-day cooling-off window. The window starts on your purchase date (the timestamp on the Fygaro receipt) and runs for 14 calendar days. The same window applies to Renewal purchases.
2. The completion threshold
Inside the 14-day window, a full refund is available only if you have completed less than 25% of the course at the time of the request. LearnDash tracks lesson and quiz completion natively; the threshold is measured against the recorded course-progress percentage.
If you have completed 25% or more of the course (whether by reading lessons, completing quizzes, or both) inside the 14-day window, no refund is available. The threshold exists because the substance of the course has been substantially consumed at that point.
3. Beyond the 14-day window
After 14 days, no refund is available. There are no partial refunds, no pro-rated refunds for unused months, and no refunds for changing your mind, switching to another provider, or no longer needing the content.
4. Renewals
The same 14-day / 25% rule applies to Renewal purchases. The window starts on the Renewal purchase date, and the completion threshold is measured against your post-renewal progress in that twelve-month window.
We do not auto-charge any renewal. Each Renewal is an affirmative purchase by you.
5. How to request a refund
- Email hello@wfdacademy.com from the email address on your account.
- Include the Fygaro order number or the date of purchase.
- We will verify your purchase date and your completion percentage. If both criteria are met, we process the refund through Fygaro within five business days.
- Once the refund is processed, your course access is revoked. Your Student ID stays on file for audit and record-keeping purposes.
6. Chargebacks
Please contact us first. Filing a chargeback through your card issuer before requesting a refund triggers Fygaro fees and a fraud-review process that takes considerably longer than the email route above. We respond to refund requests within five business days; a chargeback typically takes 30 to 90 days to resolve.
7. Statutory consumer rights
This policy does not affect any statutory consumer right you have under the laws of your country of residence (for example, the EU Consumer Rights Directive 14-day withdrawal right for distance contracts). Where a statutory right gives you a stronger refund position than this policy, the statutory right applies.
8. Contact
Refund requests and questions go to hello@wfdacademy.com. We aim to reply within five business days.